Terms and Conditions

The Society for Animals In Distress referred to as SAID, is a Non-Profit Company that provides professional welfare veterinary care to animals from indigent communities.

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of booking number. When possible, postage costs will be included in the price for the item. Otherwise, postage will be confirmed on receipt of order.

Export restriction
The offering on this website is available to South African clients only

Return and Refunds policy
The provision of goods and services by SAID is subject to availability. In cases of unavailability, SAID will refund the client in full within 30 days.

Cancellation of orders will result in the payment for an item being reallocated as a cash donation.

Customer privacy policy
SAID shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted
Payment may be made via Visa and MasterCard credit cards or by bank transfer into the SAID bank account, the details of which will be provided on request.

Credit card acquiring and security
Credit card transactions will be acquired for SAID via PayGate (Pty) Ltd who are the approved payment gateway. PayGate is a licensed System Operator with the Payments Association of South Africa (PASA). PayGate is fully PCI compliant and uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by SAID separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility
SAID takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and SAID chooses as its ‘domicilium citandi et executandi’ for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation
SAID may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by SAID based in South Africa trading as Animals in Distress and with registration number NPO 001-249.

Support: aid@animalsindistress.co.za
Queries: 011 466 0261